Terms of Service

These Terms of Service ("Terms") govern the use of the Shopify app ThemeLook COD, Upsell & Bank (the "App") provided by [COMPANY LEGAL NAME], [ADDRESS] ("ThemeLook", "we"). By installing the App you, the merchant, accept these Terms, the Privacy Policy and the Data Processing Agreement.

1. The service

The App adds an order form to the product pages of your Shopify store. Customers place orders paid by cash on delivery or by bank transfer, and the App creates these orders in your Shopify store as payment pending. The App can also show upsell and quantity offers, apply shipping rates, fees and discounts you set, and show reports.

The App does not process payments. You collect cash on delivery and receive bank transfers yourself, and you are responsible for checking that a payment has arrived before fulfilling an order.

2. Your account

The App is used through your Shopify store; no separate account is needed. You are responsible for the staff who can open the App in your Shopify admin and for keeping your store secure.

3. Plans and billing

• The App has a free plan and paid plans. The current plans, order limits and prices are shown on our website and in the App.
• Paid plans are billed by Shopify in USD on your Shopify invoice, monthly or yearly. Charges for extra orders above your plan limit apply only if you set an extra order allowance, up to the limit you set.
• Order limits are counted per 30-day period. When the limit is reached, the order form stops taking new orders until the next period, an upgrade or an extra order allowance.
• You can change or cancel your plan at any time in the App. Refunds of charges already made are handled according to Shopify's billing rules; we do not give partial refunds for unused periods unless required by law.
• We may change prices with at least 30 days' notice. A price change applies from your next billing period.

4. Your responsibilities

• You are responsible for the products you sell, your prices, taxes, shipping, returns and the information you show to customers.
• You are the controller of your customers' personal data. You must have a legal basis to process it and inform your customers, for example in your store's privacy policy.
• If you turn on tracking pixels, you are responsible for collecting your customers' consent where the law requires it.
• You must not use the App for illegal products or activities, to send spam, or in a way that harms the App, Shopify or other merchants.

5. Availability and changes

We work to keep the App available and secure but cannot guarantee uninterrupted service. We may update, change or remove features. We announce important changes on the What's new page and in the App.

6. Liability

The App is provided "as is". To the extent permitted by law, ThemeLook is not liable for indirect or consequential damages, lost profits, unpaid cash on delivery orders, or losses caused by Shopify, carriers, banks or other third parties. Our total liability is limited to the fees you paid for the App in the 12 months before the claim.

7. Ending the service

You can stop using the App at any time by uninstalling it. When you uninstall, Shopify asks us to delete your store's data 48 hours later and we then delete it, as described in the Privacy Policy. We may suspend or end access to the App if you breach these Terms, with notice where possible.

8. Changes to these Terms

We may update these Terms. The current version is always published on this page with its date. If you keep using the App after a change, the new Terms apply.

9. Law and contact

These Terms are governed by the laws of [COUNTRY]; the courts of [LOCATION] have jurisdiction, unless consumer or mandatory law says otherwise.

Questions: [PRIVACY EMAIL] or the support page inside the App.